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1. Purpose
The present general conditions of sale apply without restriction or reserve to all online sales offered by the company “Vanilleo” on the website www.vanilleo.com (hereinafter: the “Site”).
Vanilleo offers types of vanilla for sale to buyers (hereinafter referred to as “Buyers”) (hereinafter referred to as “Products”).
The purpose of these terms and conditions is to define the terms and conditions of the sale and delivery of Products, as well as the rights and obligations of the parties in this context. They are accessible and printable at any time via a direct and permanent link on the Site.
They take precedence over any other general or special conditions not expressly approved by Vanilleo.
2. Seller’s identity and contact
The Site is published and operated by Vanilleo, a company registered under the SIRET number 98140543400011 and headquartered at 15 rue Magellan, 77700 SERRIS (hereinafter: the “Company”).
The Company can be contacted at the following address:
3. Acceptance of terms and conditions
Prior to placing an order, the Buyer declares that he/she has full legal capacity to enter into commitments under the present terms and conditions.
Acceptance of these terms is evidenced by a checkbox on the order form. Any conditional acceptance is considered null and void. Any Buyer who does not agree to be bound by these terms and conditions must not place an order on the Site.
4. Product features
Before placing an order, Vanilleo recommends that the Purchaser read the information on the Site concerning each Product he/she wishes to order, in particular the information on ingredients, directions for use and any contraindications.
The photographs and descriptions of the Products on the Site are as accurate as possible but are for guidance only.
Products are offered for sale while stocks last.
5. Control
5.1 Placing an order
To place an order, the Buyer must select the Products of his/her choice and add them to his/her basket. They can modify and correct any errors until the order is definitively validated.
When placing an order, the Buyer must provide accurate and complete information. This information is necessary for the delivery and invoicing of the order.
5.2 Order confirmation
Upon completion of the order, the Buyer receives a confirmation email. The Buyer is responsible for ensuring that the information he/she has provided allows him/her to receive this email.
5.3 Account creation
When ordering for the first time, the Buyer has the option of creating an account on the Site, which will enable him/her to access his/her information for future orders.
6. Prices and payment terms
6.1 Prices
The sale prices of the Products are indicated on the Site in euros, all taxes included (VAT included). They do not include delivery charges, which will be added before final validation of the order. Delivery is free with no minimum purchase.
6.2 Terms of payment
Payment is made online at the time of ordering, by credit card or via PayPal.
Vanilleo reserves the right to suspend or cancel any order in the event of a payment incident.
7. Delivery
7.1 Delivery zones
Products are delivered to Metropolitan France, Europe and other countries.
7.2 Delivery times
Deliveries are made within 2 to 4 working days of order confirmation, subject to product availability. In case of delay, the Buyer will be informed by email. If you require a more secure delivery, the best option is to use a “point relais”.
7.3 Delivery charges
Delivery charges vary according to the weight of the parcel and the delivery method chosen (standard or point relais). Delivery is free, with no minimum purchase, by recorded delivery.
7.4 Order tracking
The Buyer can track the status of his/her order by logging into his/her account on the Site or by contacting Vanilleo by email.
8. Right of withdrawal
In accordance with legal provisions, the Buyer has a period of 14 days from receipt of his/her order to exercise his/her right of withdrawal, without having to justify his/her reasons or pay any penalties. The Buyer is responsible for return shipping costs.
Returned Products must be in perfect condition, unopened and in their original packaging. Returns not complying with these conditions will not be accepted.
9. Legal warranties
Products are covered by the legal warranties of conformity and latent defects, in accordance with the legal provisions in force.
In the event of a defective Product, the Purchaser must contact Vanilleo to arrange for the return and repair, replacement or refund of the Product in question.
10. Liability
Vanilleo shall not be held liable for non-performance of the contract in the event of stock shortage, unavailability of the Product or force majeure.
11. Intellectual property
All elements of the Site, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents. Total or partial reproduction of the Site is strictly prohibited.
12. Prohibited behaviour
Any behavior likely to interrupt, suspend, slow down or prevent the proper functioning of the Site is strictly prohibited.
13. Personal data
Carré d’Épices collects and processes the personal data of Buyers in accordance with current legislation and the Privacy Policy available on the Site.
14. Mediation
In the event of a dispute, the Purchaser is invited to contact Vanilleo in the first instance to find an amicable solution. The Buyer may also have free recourse to a consumer mediator.
CMD26
19 bis rue Jonchère,
26000 Valence, France
E-mail: centremediationdrome@orange.fr
Telephone: 06 45 54 14 21
15. Changes to the General Terms and Conditions
Vanilleo reserves the right to modify these terms and conditions at any time. The applicable conditions are those in force at the time of the order.
16. Applicable law and jurisdiction
These terms and conditions are governed by French law. In the event of a dispute, the French courts shall have exclusive jurisdiction.
Copyright © 2024 Vanilleo. All rights reserved.